Call Center Store
Call Center Specialists
the Call Center Store is a division of Professional Telecommunications (Ptel). PTel provides
products for maximizing and managing call center resources. Products that improve efficiencies,
enhance productivity, and positively impact the bottom line. Our role is to find the right solution for
The company founded in 1993, is a privately held corporation headquartered in Northern
California. The management team has in excess of 35+ years combined telecommunications
experience. While the management teams has a wide range of experience in the call center
industry with the various switching platforms. The company is one of the few resources in the U.S.
with Central Office (Centrex) ACD expertise.
We realize it is not only technology that client’s purchase, it is solutions and long term
relationships. Therefore, our company mission is to work with clients to ensure that their
technology investments have tangible benefits. In order for PTel to succeed, our clients must
In 1999 the company instituted a hosted Centrex ACD/MIS service for the State of California. This
enabled the agencies to have all of the features of the VU-ACD/100 MIS to provide real-time stats,
performance metrics and reporting capability at a fraction of the cost of owning the system. Since
the inception there are now 20 plus agencies, and 500 plus agents utilizing this service.
PTel is featured on the CalNet contract as a Joint Marketing partner of AT&T to provide call center
solutions for all California state agencies. And for those agencies that need to fulfill mandates for
working with small business, the company is a Certified Small Business Enterprise.
The company has formed strong alliances and partnerships with manufacturers that share our
vision of providing leading edge technology and excellent service. PTel’s commitment to
excellence has gained the trust and respect of numerous entities as call center experts, such as:
City & County of Los Angeles
State of California (20+ agencies)
Wells Fargo Bank
San Joaquin Hospital
NY Poison Control
Port of Los Angeles