Feature
|
Enterprise
|
Small Business
|
Recorder Functionality (Encore)
|
|
|
Records audio and screen capture*
|
x
|
x
|
Browse databases with Encore Explorer 2
|
x
|
x
|
Export Files
|
x
|
x
|
Live monitor calls
|
x
|
x
|
Maximum ports available
|
unlimited
|
48
|
View agent name in Encore Explorer 2
|
x
|
|
Quality Analysis Tools (CenterPlus)*
|
|
|
Evaluate recorded transactions in CenterPlus
|
x
|
x
|
Create custom forms with full functionality
|
x
|
x
|
Evaluate multiple transactions with one evaluation form
|
x
|
x
|
Export audio and screen recordings
|
x
|
x
|
Evaluate live transactions with CenterPlus
|
x
|
x
|
Completed evaluations relate to specific recorded
transactions
|
x
|
|
Use Encore Explorer to evaluate recorded transaction
|
x
|
|
Launch Encore Explorer 2 and session wizard from
CenterPlus
|
x
|
|
Reporting Functionality (Portfolio)*
|
|
|
Includes standard set of reports
|
27
|
9
|
Import custom designed reports
|
x
|
|
Categorize and delete reports as desired
|
x
|
|
Set up tasks to perform automatic report distribution
|
x
|
|
Manage different customer profiles
|
x
|
|
Add custom logo to reports
|
x
|
|
