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PhoneTree Frequently Asked Questions
1. What is a PhoneTree® telephone messaging system?
A PhoneTree® system is a voice messaging system that makes outgoing phone calls to your desired list of contacts using the
familiarity of your own voice and the telephone.
2. How does it work?
In just three easy steps a PhoneTree® system starts making your calls:
1. Select your list of contacts that you would like to call
2. Record your message
3. Determine the time to begin calling
Once you complete these steps, click the "Start Calls" button and the PhoneTree® unit will begin calling.
3. How will I know the results of my call list?
The PhoneTree® software automatically records the results of all phone calls made. Some of the information available
includes:
• Calls answered by a person
• Calls answered by answering machine
• Calls not answered
Once complete, you can print your call report to printer, a file or email it.
4. But what if a call is not answered properly?
PhoneTree® software has the intelligence built in to determine if the call is:
• Answered by an answering machine
• Answered by a person
• Placed while the line was busy
• Not Answered
Each of these call results is displayed on the call job report.
5. What hardware is required?
The PhoneTree® hardware is a single box about the size of a telephone that connects to your existing computer through the
USB port. It comes with the required software and a headset for recording your messages. In addition to the PhoneTree®
equipment, all you need is:
• A computer with a USB port with a Windows® 98 or above operating system
• An analog telephone line
6. Can I plug the PhoneTree® unit into any telephone outlet?
For the PhoneTree® unit to function it requires an analog telephone line (such as that used by a fax or modem — a
PhoneTree® unit can even share a line with these devices). If you have a telephone system in your office, you may need to
contact your telephone service provider to ensure you have an analog telephone line and NOT a digital line.
7. Where do I place the PhoneTree® unit?
The PhoneTree® unit should be placed within 6 feet of the computer that will be running the software. The 6-foot length is the
industry-recommended standard for USB cables.
8. What if someone does not want to be called?
The PhoneTree® software has a built-in feature to block calls. There is no need to remove the name from your list, the
PhoneTree® software will check the blocked call list before it starts making any calls.
9. Can we set the times that the PhoneTree® unit will make the calls?
The PhoneTree® unit can be setup to call at different times, on different days, or not at all on certain days. This is all controlled
from within the product software
10. After I purchase the hardware, what additional fees are there?
Once you own a PhoneTree® system you never have additional fees unless you decide to renew your warranty, purchase a
support contract, or upgrade your existing system.
11. Do you have a money-back guarantee?
We offer a 30-day, no questions asked, money back guarantee (excluding PhoneTree® Pro, Lab, MD). If you do not like the
product or it does not meet your needs, we will refund your money.
12. Will the PhoneTree® system leave a message on an answering machine?
Yes, using exclusive AVR-4™ Advanced Voice Recognition technology, PhoneTree® systems detect answering machines and
wait for the beep to leave your recorded message.
14. Can I share the telephone line used by the PhoneTree® system with a fax machine?
It is possible to share the PhoneTree® system line with a fax machine telephone line as long as the fax machine is not
sending/receiving data when the PhoneTree® system is making calls.
15. I can only get port #1 to work; what's wrong with the other ports?
Most PhoneTree® systems are purchased with only one line activated, although four ports are on the back of every unit. The
other three ports are for future upgrades, available for purchase at any time.
16. Can you use the computer when the PhoneTree® unit is making calls?
Yes. However, the speed of your processor and the amount of RAM you have in your computer will also affect how many
17. How many calls can I make in an hour with a PhoneTree® system?
The number of calls that a PhoneTree® unit will initiate and complete during an hour or day will be directly related to the Call
Options or parameters that you set for a calling session. With the default PhoneTree® software settings you can expect to
complete approximately 60 calls per hour, per line. For example: dialing (1s), 3 rings (18s), waiting for machines (30% x 15s =
5s), redials (20% x 20s = 4s), playing messages (30s).... Total = 58s, or, 60 calls per hour.
18. What types of files can I import?
The PhoneTree® software will allow you to import files from generic ASCII, standard text format (.txt), comma-delimited, tab-
delimited, and many others.
19. What is the "Kid Zone?"
You can record an introduction that requires the listener to dial a "9" to hear the rest of your message. Most children will call for
their parents when they hear this recorded message. This introduction repeats three times to give the parent time to get to the
telephone.
20. How long is the standard warranty?
The standard warranty is one year from your purchase of a PhoneTree® system, which can be renewed on an annual basis.
21. How long does it take to install a PhoneTree® system?
There are 4 steps to installing your PhoneTree® system, and the entire process takes under 15 minutes to complete.
• Load the software from the CD-ROM to your computer.
• Connect the power cable from the power source (outlet, power strip) to the PhoneTree® unit.
• Connect the USB cable to the PhoneTree® unit and then connect the other end to the computer.
• Connect an analog telephone line to the #1 port on the PhoneTree® unit.
Repeat the final step if you purchased more than one port with your PhoneTree® unit.
Call for a quote: 1-800-647-7640 Ask for Sales or
send an email to info@callcenterstore.com
1. What is a PhoneTree® telephone messaging system?
A PhoneTree® system is a voice messaging system that makes outgoing phone calls to your desired list of contacts using the
familiarity of your own voice and the telephone.
2. How does it work?
In just three easy steps a PhoneTree® system starts making your calls:
1. Select your list of contacts that you would like to call
2. Record your message
3. Determine the time to begin calling
Once you complete these steps, click the "Start Calls" button and the PhoneTree® unit will begin calling.
3. How will I know the results of my call list?
The PhoneTree® software automatically records the results of all phone calls made. Some of the information available
includes:
• Calls answered by a person
• Calls answered by answering machine
• Calls not answered
Once complete, you can print your call report to printer, a file or email it.
4. But what if a call is not answered properly?
PhoneTree® software has the intelligence built in to determine if the call is:
• Answered by an answering machine
• Answered by a person
• Placed while the line was busy
• Not Answered
Each of these call results is displayed on the call job report.
5. What hardware is required?
The PhoneTree® hardware is a single box about the size of a telephone that connects to your existing computer through the
USB port. It comes with the required software and a headset for recording your messages. In addition to the PhoneTree®
equipment, all you need is:
• A computer with a USB port with a Windows® 98 or above operating system
• An analog telephone line
6. Can I plug the PhoneTree® unit into any telephone outlet?
For the PhoneTree® unit to function it requires an analog telephone line (such as that used by a fax or modem — a
PhoneTree® unit can even share a line with these devices). If you have a telephone system in your office, you may need to
contact your telephone service provider to ensure you have an analog telephone line and NOT a digital line.
7. Where do I place the PhoneTree® unit?
The PhoneTree® unit should be placed within 6 feet of the computer that will be running the software. The 6-foot length is the
industry-recommended standard for USB cables.
8. What if someone does not want to be called?
The PhoneTree® software has a built-in feature to block calls. There is no need to remove the name from your list, the
PhoneTree® software will check the blocked call list before it starts making any calls.
9. Can we set the times that the PhoneTree® unit will make the calls?
The PhoneTree® unit can be setup to call at different times, on different days, or not at all on certain days. This is all controlled
from within the product software
10. After I purchase the hardware, what additional fees are there?
Once you own a PhoneTree® system you never have additional fees unless you decide to renew your warranty, purchase a
support contract, or upgrade your existing system.
11. Do you have a money-back guarantee?
We offer a 30-day, no questions asked, money back guarantee (excluding PhoneTree® Pro, Lab, MD). If you do not like the
product or it does not meet your needs, we will refund your money.
12. Will the PhoneTree® system leave a message on an answering machine?
Yes, using exclusive AVR-4™ Advanced Voice Recognition technology, PhoneTree® systems detect answering machines and
wait for the beep to leave your recorded message.
14. Can I share the telephone line used by the PhoneTree® system with a fax machine?
It is possible to share the PhoneTree® system line with a fax machine telephone line as long as the fax machine is not
sending/receiving data when the PhoneTree® system is making calls.
15. I can only get port #1 to work; what's wrong with the other ports?
Most PhoneTree® systems are purchased with only one line activated, although four ports are on the back of every unit. The
other three ports are for future upgrades, available for purchase at any time.
16. Can you use the computer when the PhoneTree® unit is making calls?
Yes. However, the speed of your processor and the amount of RAM you have in your computer will also affect how many
17. How many calls can I make in an hour with a PhoneTree® system?
The number of calls that a PhoneTree® unit will initiate and complete during an hour or day will be directly related to the Call
Options or parameters that you set for a calling session. With the default PhoneTree® software settings you can expect to
complete approximately 60 calls per hour, per line. For example: dialing (1s), 3 rings (18s), waiting for machines (30% x 15s =
5s), redials (20% x 20s = 4s), playing messages (30s).... Total = 58s, or, 60 calls per hour.
18. What types of files can I import?
The PhoneTree® software will allow you to import files from generic ASCII, standard text format (.txt), comma-delimited, tab-
delimited, and many others.
19. What is the "Kid Zone?"
You can record an introduction that requires the listener to dial a "9" to hear the rest of your message. Most children will call for
their parents when they hear this recorded message. This introduction repeats three times to give the parent time to get to the
telephone.
20. How long is the standard warranty?
The standard warranty is one year from your purchase of a PhoneTree® system, which can be renewed on an annual basis.
21. How long does it take to install a PhoneTree® system?
There are 4 steps to installing your PhoneTree® system, and the entire process takes under 15 minutes to complete.
• Load the software from the CD-ROM to your computer.
• Connect the power cable from the power source (outlet, power strip) to the PhoneTree® unit.
• Connect the USB cable to the PhoneTree® unit and then connect the other end to the computer.
• Connect an analog telephone line to the #1 port on the PhoneTree® unit.
Repeat the final step if you purchased more than one port with your PhoneTree® unit.
Call for a quote: 1-800-647-7640 Ask for Sales or
send an email to info@callcenterstore.com
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