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Encore Enterprise, Business, and Express Systems Receive NEC Certification for
UNIVERGE Solutions Partner Program
Scottsdale, AZ – May 8, 2009: TDI, a leading provider of agent productivity solutions for
contact centers, today announced that Encore Enterprise™, Encore Express™, and Encore
Small Business™, its call recording and quality monitoring family of solutions, have been
certified by NEC Unified Solutions, Inc. (NEC) as part of its UNIVERGE® Solutions Partner
Program. All three call recording and quality management solutions are now certified to work
with NEC’s UNIVERGE product line, including the SV8100, SV8300, and SV8500
communications servers. Encore is also certified on the following NEC platforms: NEAX® 2400
IPX, NEAX 2000 IPS, and UNIVERGE SV7000.
“We are excited that our entire Encore product suite has earned NEC’s UNIVERGE
certification,” said Kathleen Kelly, Chief Executive Officer at TDI. “This certification provides
NEC resellers and our mutual customers with a scalable and flexible call recording and quality
monitoring solution that meets their unique business needs while helping to improve agent,
supervisor, and customer satisfaction and productivity.”
Encore Enterprise is a performance management suite that includes voice and screen
recording, quality management, coaching, and a reporting and business intelligence solution.
Encore helps organizations develop sales and service associates, reduce agent attrition and
onboarding time, maintain compliance, and quickly resolve disputes.
The Encore Small Business System and Encore Express include the same award-winning
technology as Encore Enterprise, but in a package scaled to fit smaller operations (48 ports and
24 ports, respectively).“We are pleased that Encore passed the certification testing for the
UNIVERGE Solutions Partner Program,” said Jay Krauser, general manager, Core Solutions at
NEC Unified Solutions. “With the entire Encore product line earning NEC certification, our
customers now have three reliable deployment options that interoperate with NEC’s solutions to
meet their specific needs.”
UNIVERGE Solutions Partner Program
Scottsdale, AZ – May 8, 2009: TDI, a leading provider of agent productivity solutions for
contact centers, today announced that Encore Enterprise™, Encore Express™, and Encore
Small Business™, its call recording and quality monitoring family of solutions, have been
certified by NEC Unified Solutions, Inc. (NEC) as part of its UNIVERGE® Solutions Partner
Program. All three call recording and quality management solutions are now certified to work
with NEC’s UNIVERGE product line, including the SV8100, SV8300, and SV8500
communications servers. Encore is also certified on the following NEC platforms: NEAX® 2400
IPX, NEAX 2000 IPS, and UNIVERGE SV7000.
“We are excited that our entire Encore product suite has earned NEC’s UNIVERGE
certification,” said Kathleen Kelly, Chief Executive Officer at TDI. “This certification provides
NEC resellers and our mutual customers with a scalable and flexible call recording and quality
monitoring solution that meets their unique business needs while helping to improve agent,
supervisor, and customer satisfaction and productivity.”
Encore Enterprise is a performance management suite that includes voice and screen
recording, quality management, coaching, and a reporting and business intelligence solution.
Encore helps organizations develop sales and service associates, reduce agent attrition and
onboarding time, maintain compliance, and quickly resolve disputes.
The Encore Small Business System and Encore Express include the same award-winning
technology as Encore Enterprise, but in a package scaled to fit smaller operations (48 ports and
24 ports, respectively).“We are pleased that Encore passed the certification testing for the
UNIVERGE Solutions Partner Program,” said Jay Krauser, general manager, Core Solutions at
NEC Unified Solutions. “With the entire Encore product line earning NEC certification, our
customers now have three reliable deployment options that interoperate with NEC’s solutions to
meet their specific needs.”