| ||||||||||||||||||||||||||||||||||||||||||||||
The configuration of your telephone recorder will be dependent on the application. If you are only
recording a few lines (1-4), you may be able to place the recorder in a central location, in close
proximity to the phones being recorded, and then direct with cables. If this is not possible, then the
recorder may be located next to the PBX telephone system and wired from the terminal block
connecting the PBX to the stations, and then to the recorder. It is suggested that a professional be
hired to mange the wiring requirements.
Options for configuring a telephone recorder.
Trunk Side Recording
All incoming and outgoing calls in an organization will be recorded, as the recorder is connected
to the incoming trunks from the phone company. The benefit of this type of configuration can be
cost effective, as an individual recording channel is not required for each telephone set. If you have
a T-1 (24 trunks) and 36 phones, you only need a 24 channel recorder. The call will be recorded
from start to finish regardless of where inside the organization the call is transferred to. The
downside is internal calls - extension to extension are not recorded, and there is no detail in the
recorder software as to which station made or received the call.
Station Side Recording
The recorder is connected to each extension to be recorded, capturing all incoming, outgoing and
extension to extension calls. If a call is transferred to someone in the organization outside of this
group, any call detail will not be recorded. In general any data presented to the phone display can
be captured, i.e. dialed number, caller ID, extension, date, time, employee ID. These calls can be
indexed, sorted and reviewed by any of the above data items.
Random Call Recording
If all call data is not important, this is an inexpensive way to provide quality monitoring. You may be
using the recorder for training and only want to record a few calls per agent per month. The
recorder software will allow you to schedule which stations are recorded and when.
recording a few lines (1-4), you may be able to place the recorder in a central location, in close
proximity to the phones being recorded, and then direct with cables. If this is not possible, then the
recorder may be located next to the PBX telephone system and wired from the terminal block
connecting the PBX to the stations, and then to the recorder. It is suggested that a professional be
hired to mange the wiring requirements.
Options for configuring a telephone recorder.
Trunk Side Recording
All incoming and outgoing calls in an organization will be recorded, as the recorder is connected
to the incoming trunks from the phone company. The benefit of this type of configuration can be
cost effective, as an individual recording channel is not required for each telephone set. If you have
a T-1 (24 trunks) and 36 phones, you only need a 24 channel recorder. The call will be recorded
from start to finish regardless of where inside the organization the call is transferred to. The
downside is internal calls - extension to extension are not recorded, and there is no detail in the
recorder software as to which station made or received the call.
Station Side Recording
The recorder is connected to each extension to be recorded, capturing all incoming, outgoing and
extension to extension calls. If a call is transferred to someone in the organization outside of this
group, any call detail will not be recorded. In general any data presented to the phone display can
be captured, i.e. dialed number, caller ID, extension, date, time, employee ID. These calls can be
indexed, sorted and reviewed by any of the above data items.
Random Call Recording
If all call data is not important, this is an inexpensive way to provide quality monitoring. You may be
using the recorder for training and only want to record a few calls per agent per month. The
recorder software will allow you to schedule which stations are recorded and when.
How To Configure A Telephone Recorder |
 |
 |
 |
 |
 |
 |
 |
 |
 |