Call Center Store
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1-866-580-5577
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Call Center Agent Scheduling Software |
Who will benefit using AgentTime Scheduling software:
Schedule Your Agents Easily:
What You Get with the Software
- Any call center using basic Excel spreadsheets to produce agent schedules and
seeking a easier method - Any call center that wants to optimize their call center staff
- Any call center that wants scheduling software for less than $5K
Schedule Your Agents Easily:
- Low cost, effective call center agent scheduler
- Forecasts optimum agent staffing throughout the day
- Incorporates shifts and non-phone work
- Takes into account agent shift preferences
- Allows changes to the agents schedules
- Test "what-if" scenarios
- No Special training
- Easy to Install..
- Load the CD
- Determine the Required Agents
- Set-up Shifts
- Input Agents and preferences
- Run the Daily Schedule
- No on-going maintenance costs
What You Get with the Software
- Module 1 - Call Center Designer - gives you the ability to plan the number of agents
and inbound lines needed for any call center volume and service level. Input call
volumes, average call lengths, service level goals and the system shows you how
many staffed agents are needed for each time period of the workday. - Module 2 - SimACD - lets you test and try out different number of agents and inbound
trunks in a computer simulated ACD before actually implementing them in the call
center. - Model 3 - Agent Scheduler - this is where shifts, agent requirements and assignments
of agents are defined to create a daily schedules - Publishing Tool - Print agent weekly schedules sorted by Agent or post the schedules
in HTML format for viewing from a web browser.
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