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| If You Can't or Don't Want to Spend $20,000+ For Workforce Management Software - Then Take A Look At AgentTime Scheduling Software |
Who will benefit using AgentTime Scheduling software:
- Any organization using spreadsheets to produce schedules and seeking a easier method
- Any organization that wants to optimize their call center staff
- Any organization that wants scheduling software for <$10K
AgentTime Features:
What You Get with the Software
- Low cost, effective call center agent scheduler
- Forecasts optimum agent staffing throughout the day
- Incorporates shifts and non-phone work
- Takes into account agent preferences
- Allows changes to the agents schedules
- Test "what-if" scenarios
- No Special training
- Easy to Install
- No on-going maintenance costs
What You Get with the Software
- Module 1 - Call Center Designer - gives you the ability to plan the number of people and
inbound lines needed for any call center volume and service level. Input call volumes,
average call lengths, service level goals and the system shows you how many staffed
agents are needed for each time period of the workday. - Module 2 - SimACD - lets you test and try out different number of agents and inbound
trunks in a computer simulated ACD before actually implementing them in the call center. - Model 3 - Agent Scheduler - this is where shifts, agent requirements and assignments of
agents are defined to create a daily schedules - Publishing Tool - Print agent weekly schedules sorted by Agent or post the schedules in
HTML format for viewing from a web browser.
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| Workforce Management Software Ideal for the Small To Medium Size Call Center |
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