|
Call Center Designer™ is the best Erlang-C based staffing, prediction, modeling, and analysis
tool for your inbound call center. Call Center Designer was created to solve the unique problems
of staffing and managing the small or medium sized inbound call center. Over one thousand call
centers world-wide have used Call Center Designer to optimize and analyze their staffing needs.
You enter your call center volumes, costs, and service level goals, either manually or by pasting in
the data from ACD reports and spreadsheets -- Call Center Designer tells you how well your call
center is doing, and how well it can do by week, day, hour, and minute.
Day Planner For each hour, half hour or quarter hour determine the ideal number of agents and
lines to handle the peaks and valleys of your call traffic for each day of the work week.
Staffing Determines the optimum number of agents you need for the best service and maximum
profit for a specific time period of the day, such as the busiest or least busy hour. Obtain valuable
performance predictions for different staffing levels.
Trunking
Determines the optimum number of inbound lines based on busy levels.
You can then view Call Center Designer's performance statistics or print them. You may also save
all your entries and the calculated statistics to a file that can be recalled later. All calculations and
graphs may be formatted for inclusion in spreadsheet and textual reports.
To order email sales@callcenterstore.com or call 1-800-647-7640.
|
|
