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Competitive Strategies for
Service Organizations
$9.95
Service Organizations
$9.95
Call Center Forecasting
and Scheduling
$16.95
and Scheduling
$16.95
Coaching for Development
$5.95
$5.95
Managing for Dummies
$5.95
$5.95
Wake Up Your Call Center
$59.95
$59.95
Call Center Sample Monitoring
Forms
$49.95
Forms
$49.95
Recruiting and New Hire
Training
$16.95
Training
$16.95
Digital Convergence
$5.95
$5.95
Management Consultancy in
the 21st Century
$9.95
the 21st Century
$9.95
Maximizing Call Center
Performance
$9.95
Performance
$9.95
Understanding Leadership
Competencies
$5.95
Competencies
$5.95
Motivation
and Compensation
$16.95
and Compensation
$16.95
Call Center Technology
Demystified
$39.95
Demystified
$39.95
Beyond Generation X
$5.95
$5.95
Driving Peak Sales
Performance in Call Centers
$39.95
Performance in Call Centers
$39.95
CRM Handbook & Study
Guide
$199.00
Guide
$199.00
Call Center Leadership &
Business Management
Handbook & Study Guide
$199.00
Business Management
Handbook & Study Guide
$199.00
Call Center Operations
Management Handbook &
Study Guide
$199.00
Management Handbook &
Study Guide
$199.00
Call Center People
Management
Handbook & Study Guide
$199.00
Management
Handbook & Study Guide
$199.00
Agent Turnover &
Retention
$16.95
Retention
$16.95
Call Center Management