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Call Center Sample Monitoring Forms
An important part of any successful call
monitoring program is the actual form used to
evaluate agents. $49.95
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Call Center Technology
Demystified The No-Nonsense Guide to
Bridging Customer Contact Technology,
Operations and Strategy. $39.95
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Call Center People Management
Handbook & Study Guide This
handbook/study guide is part one of a
comprehensive, four-part series on call center
management $199.00
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Agent Turnover & Retention
This collection of articles filled with ideas,
information and tools will help develop
processes to retain your best agents. $16.95
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