CallCenterStore.com
div. PTel Inc.
P.O. Box 471. Monterey, CA. 93942 USA
Phone: 831-647-7001 Fax: 831-657-9850
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Customer Satisfaction Book
$5.95
To do a superior job it is necessary to go beyond service and
strive for customer satisfaction. You short change yourself, your
co-workers, and your customers if you are content with merely
providing customer service. What most people don't realize is
that superior customer satisfaction sills add to every are of your
life because they are really relationship sills. Once you
determine what your customers want and need, establish
specific targets, and achieve them, you are on your way to
building long-term customer relationships. To provide superior
service you need to know how to solve problems, deal with
frustrations and stress, give and take feedback, avoid blaming
others and communicate more effectively.
