|
| ||||||||||||||||||||||||||||||
| ||||||||||||||||
In this information-packed CD by industry expert
Rosanne D'Ausilio, Ph.D., you will learn how to:
According to Rosanne, Best Practices is 86%. That
means that 14% of your customers are calling you
more than once, more than twice, maybe even more
than three times. Do you know what that cost you?
Rosanne D'Ausilio, Ph.D., you will learn how to:
- Measure FCR (what gets measured gets
managed and what gets managed gets better) - Reduce cost of repeat calls (save money)
- Increase KPI's (key performance indicators)
- Improve Customer Satisfaction (make money)
- Achieve FCR using the top 5 Methods
- Implement Requisite Core Competencies
According to Rosanne, Best Practices is 86%. That
means that 14% of your customers are calling you
more than once, more than twice, maybe even more
than three times. Do you know what that cost you?