CallCenterStore, Inc.,
div. Professional Telecommunications
P.O. Box 471. Monterey, CA. 93942 USA
Phone: 831-647-7001 Fax: 831-657-9850
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Customer Service A Practical Approach
BY: Elaine Harris
$9.95
Important issues face customer service providers and customer service
managers today. A #1 training and reference resource for numerous
companies, the text's unique approach unfolds the dynamics of the
customer service industry. It places a special emphasis on
self-assessment and the mastery of the skills that together provide
tangible evidence of individual and corporate productivity.
