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Total Recall Commonly Asked Questions
Q. Will voice-activated recorders be turned on by phone line noise when the telephone is not in
use?
A. Not normally. When properly installed and adjusted, the recorders rarely record between
conversations. If you line is excessively noisy, the LIC-39R or LIC-C can be used to reduce the
noise between calls.
Q. Is a periodic beep tone required to inform callers that I am recording?
A. Not in most applications. Federal law 90-351 title 18, section 2511, sub section 2D, requires
that only one participant in a recorded conversation be informed of the recording. Some
organizations still use the beep tone to discourage unnecessary conversations. State and local
regulations should be checked to see if the beep tone is required in your area.
Q. At the beginning of a conversation, how long does it take for the recorder to start recording?
A. The motor in analogy recorders require about 1/4 of a second to reach full speed. When
recording conversations with a microphone, the first syllable of the first word may not be
recorded in it's entirety. When recording telephone or 2-way radio conversations, the recorder
starts the instant the phone is picked up, or the radio is keyed. The motor will be up to speed
before the start of the conversation. The turn-off delay (user adjustable, normally set to about six
seconds) prevents stopping during conversations. Digital recorders start instantly.
Q. Is it necessary to have a professional technician install the equipment?
A. No. The recorders are easy to install. Most installations involve either plugging into existing
jacks or connecting a cable to the circuit you wish to record. Couplers, cables, and adapters are
available (required in some installations) to help make installation easy. An understanding of
computer operation is helpful with digital recorder installation and use. If unsure of the
installation or if wiring is required between the telephone sets and the recorder, contact your
local telecom provider for assistance.
Q. In the event of a power failure, can the recorders be used with batteries?
A. Yes. Analog recorders will automatically switch to internal rechargeable batteries (optional).
With digital recorders, you will need an external standby power source. Since they do not
consume much power, one of the low-cost uninterruptible back-up power units sold for use with
computers will keep your recorder running for quite a while. Rechargeable batteries will be
automatically charged when the equipment is powered by AC and take over when external
power is lost.
Q. Can conversations on extension telephones be recorded?
A. Yes. As long as the extensions are in the same building as the recorder. Off-premise
extensions, such as an answering service across town, will not be recorded.
Q. I have a multi-line telephone system. Can I record all conversations on all lines with one
recorder?
A. Yes and no. With a single channel recorder you can connect to the handset of a multi-line
phone or switchboard and record all calls regardless of which line is used. However, when the
recorder is installed in this manner, calls made from or transferred to another telephone will not
be recorded. If you wish to record all calls on all lines regardless of which extension is used,
you have to record each line or extension individually. Either one single channel recorder or a
channel on a multi-channel recorder would be dedicated to each phone or phone line that you
will be recording.
Q. I wish to record both telephone calls and two-way radio messages. Can it be done with a
single channel recorder?
A. Not in most applications. Since the recorders have only one voice logging channel, you will
not be able to record more than one audio source or conversation at a time.
Q. Is technical support available?
A. Technical assistance is available via telephone, FAX and e-mail. Let us know what we can do
to help you select, install, operate, or service your Omnicron products.
Q. What if I have a problem with my system?
A. Total Recall systems come with a 12 month warranty. For factory service, return your product.
Most items received for repair are serviced and on their way back in one business day. Repairs
not covered under warranty will have a $120 service charge per unit plus parts and return
shipping.
Q. Will voice-activated recorders be turned on by phone line noise when the telephone is not in
use?
A. Not normally. When properly installed and adjusted, the recorders rarely record between
conversations. If you line is excessively noisy, the LIC-39R or LIC-C can be used to reduce the
noise between calls.
Q. Is a periodic beep tone required to inform callers that I am recording?
A. Not in most applications. Federal law 90-351 title 18, section 2511, sub section 2D, requires
that only one participant in a recorded conversation be informed of the recording. Some
organizations still use the beep tone to discourage unnecessary conversations. State and local
regulations should be checked to see if the beep tone is required in your area.
Q. At the beginning of a conversation, how long does it take for the recorder to start recording?
A. The motor in analogy recorders require about 1/4 of a second to reach full speed. When
recording conversations with a microphone, the first syllable of the first word may not be
recorded in it's entirety. When recording telephone or 2-way radio conversations, the recorder
starts the instant the phone is picked up, or the radio is keyed. The motor will be up to speed
before the start of the conversation. The turn-off delay (user adjustable, normally set to about six
seconds) prevents stopping during conversations. Digital recorders start instantly.
Q. Is it necessary to have a professional technician install the equipment?
A. No. The recorders are easy to install. Most installations involve either plugging into existing
jacks or connecting a cable to the circuit you wish to record. Couplers, cables, and adapters are
available (required in some installations) to help make installation easy. An understanding of
computer operation is helpful with digital recorder installation and use. If unsure of the
installation or if wiring is required between the telephone sets and the recorder, contact your
local telecom provider for assistance.
Q. In the event of a power failure, can the recorders be used with batteries?
A. Yes. Analog recorders will automatically switch to internal rechargeable batteries (optional).
With digital recorders, you will need an external standby power source. Since they do not
consume much power, one of the low-cost uninterruptible back-up power units sold for use with
computers will keep your recorder running for quite a while. Rechargeable batteries will be
automatically charged when the equipment is powered by AC and take over when external
power is lost.
Q. Can conversations on extension telephones be recorded?
A. Yes. As long as the extensions are in the same building as the recorder. Off-premise
extensions, such as an answering service across town, will not be recorded.
Q. I have a multi-line telephone system. Can I record all conversations on all lines with one
recorder?
A. Yes and no. With a single channel recorder you can connect to the handset of a multi-line
phone or switchboard and record all calls regardless of which line is used. However, when the
recorder is installed in this manner, calls made from or transferred to another telephone will not
be recorded. If you wish to record all calls on all lines regardless of which extension is used,
you have to record each line or extension individually. Either one single channel recorder or a
channel on a multi-channel recorder would be dedicated to each phone or phone line that you
will be recording.
Q. I wish to record both telephone calls and two-way radio messages. Can it be done with a
single channel recorder?
A. Not in most applications. Since the recorders have only one voice logging channel, you will
not be able to record more than one audio source or conversation at a time.
Q. Is technical support available?
A. Technical assistance is available via telephone, FAX and e-mail. Let us know what we can do
to help you select, install, operate, or service your Omnicron products.
Q. What if I have a problem with my system?
A. Total Recall systems come with a 12 month warranty. For factory service, return your product.
Most items received for repair are serviced and on their way back in one business day. Repairs
not covered under warranty will have a $120 service charge per unit plus parts and return
shipping.
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