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Learn how to discover and unlock the “hidden opportunities” for
additional revenue that are currently residing in your call center. In
Driving Peak Sales Performance in Call Centers, Mary Murcott
reveals the tools, practices and strategies for driving large-scale
sales improvements, gleaned from her own experiences and
those currently being used by the best-in-breed contact centers of
leading companies, including American Express, Convergys, Cox
Communications, Hilton Hotels, Lands’ End, RMH Teleservices
and others.
She shares proven techniques to create new performance
reporting tools; develop new hiring, training, performance
management and coaching processes; and design incentive
programs that will motivate your staff to perform at their peak
levels.
additional revenue that are currently residing in your call center. In
Driving Peak Sales Performance in Call Centers, Mary Murcott
reveals the tools, practices and strategies for driving large-scale
sales improvements, gleaned from her own experiences and
those currently being used by the best-in-breed contact centers of
leading companies, including American Express, Convergys, Cox
Communications, Hilton Hotels, Lands’ End, RMH Teleservices
and others.
She shares proven techniques to create new performance
reporting tools; develop new hiring, training, performance
management and coaching processes; and design incentive
programs that will motivate your staff to perform at their peak
levels.