|
Easy Start
Scheduling Software
|
|
|
|
The step-by-step interactive "wizard" makes it easy to set up this spreadsheet to schedule your call center agents and meet
your service level and response time objectives. This is a simplified software program for performing agent schedules. The
software does not integrate with your ACD, it is a stand-alone program to provide base level scheduling.
Account for every interval of every agent's day
Erlang C calculations show you the staff you need to schedule during every interval of the day to meet your service level
objectives for incoming calls or text-chat.
Schedule the right number of staff to meet your response time objectives for transactions such as email, fax, Web call-backs or
correspondence processing by checking your "run rate" throughout the day.
Maximize your staffing efficiency
See where you will be under- or over-staffed, what service level and occupancy rate you can expect, and what volume of
transactional work you'll have on-hand – all shown for every interval of the day!
Plan your response to problem intervals in advance and reduce your dependence on "real-time" crisis management. Shift a
training class from an under-staffed interval to a time when you have excess capacity, or call in extra help before calls build up
in queue.
Is EasyStart Right for Your Call Center?
For a detailed look of what Easy Start can do for you, simply click on the EasyStart icon below to view a PowerPoint
presentation..
|
|
|
|
 |
|
|
|
If you have any further questions, give us a call and ask for Linda Hogan.
|
|
|
|
|
