|
Easy Start
Agent Scheduling Software
|
|
|
|
PowerPoint Product
Overview
|
|
|
|
|
|
The step-by-step interactive "wizard" makes it easy to set up this spreadsheet to schedule call center agents, meet
service level and response time objectives. This is a simplified software program for performing agent schedules. The
software does not integrate with your ACD, it is a stand-alone program to provide base level scheduling. Entry level
agent scheduling software.
Account for every interval of every agent's day
Erlang C calculations show you the staff you need to schedule during every interval of the day to meet your service level
objectives for incoming calls or text-chat.
Schedule the right number of staff to meet your response time objectives for transactions such as email, fax, Web call-
backs or correspondence processing by checking your "run rate" throughout the day.
Maximize your staffing efficiency
See where you will be under- or over-staffed, what service level and occupancy rate you can expect, and what volume of
transactional work you'll have on-hand – all shown for every interval of the day!
Plan your response to problem intervals in advance and reduce your dependence on "real-time" crisis management.
Shift a training class from an under-staffed interval to a time when you have excess capacity, or call in extra help before
calls build up in queue.
SYSTEM REQUIREMENTS
• Microsoft Windows 9x, NT 4.0, 2000 or XP
• Microsoft Excel 97 (with SR-2) or Microsoft Excel 2000, 2002 or 2003 (with all latest patches installed)
• 6 MB free hard disk space
For a detailed look of what Easy Start can do for you, review the PowerPoint Overview.
|
|
Have any further questions, give us a call at 1-866.580.5577
and ask for Linda Hogan or email linda@ptelinc.com
|
|
|
|
|
