Call Center Store
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1-866-580-5577
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Encore Recorder is a powerful recorder for any call center application or where data is
sensitive and needs to be protected. Encore is HIPAA compliant.
Encore includes:
Encore can be specifically designed to support your recording activity:
Brief Overview of How Encore Works:
Encore is a Windows-based recording server. It coordinates monitoring, logging, evaluation,
archiving, and retrieval functions.
When a call originates at an a specific phone, the raw audio signal is tapped by the
recording server, which interfaces with your organization’s PBX, ACD, or predictive dialer
though a number of methods, including trunk -side, agent-side, or conference interfaces.
The recording server digitizes, processes, and compresses the audio,then sends it to a
designated Windows server for storage and later review, or for archiving on a variety of
removable media.
As calls are recorded, a SQL database entry made of user-defined data is created for each
call. This central database enables supervisors or agents to review individual calls.
Encore is scaleable to fit the needs of your organization. Start small and grow Encore as
your business grows. The base systems are Encore Enterprise and Encore Small
Business.
Integration
Encore is compatible with a wide range of PBX, ACD and predictive dialer systems such as:
Avaya, Nortel, Mitel, Aspect, Siemens, Cisco, NEC, Iwatsu and many more and supports both
VoiP and TDM standards.
Encore will manage multiple sites through LAN or WAN, supporting agents in many
locations.
Encore Enterprise Suite consists of basic call recording plus add-on modules:
sensitive and needs to be protected. Encore is HIPAA compliant.
Encore includes:
- 100% recording
- PCI compliant recording
- Captures detailed customer information
- Easy-to-use recording retrieval
- Comprehensive Reporting
- Screen Capture
Encore can be specifically designed to support your recording activity:
- Small Business
- Health Care
- Insurance
- Financial
- Public Safety
- Call Centers
Brief Overview of How Encore Works:
Encore is a Windows-based recording server. It coordinates monitoring, logging, evaluation,
archiving, and retrieval functions.
When a call originates at an a specific phone, the raw audio signal is tapped by the
recording server, which interfaces with your organization’s PBX, ACD, or predictive dialer
though a number of methods, including trunk -side, agent-side, or conference interfaces.
The recording server digitizes, processes, and compresses the audio,then sends it to a
designated Windows server for storage and later review, or for archiving on a variety of
removable media.
As calls are recorded, a SQL database entry made of user-defined data is created for each
call. This central database enables supervisors or agents to review individual calls.
Encore is scaleable to fit the needs of your organization. Start small and grow Encore as
your business grows. The base systems are Encore Enterprise and Encore Small
Business.
- Encore Small Business recorder is available from 8 to 48 lines and is used by many
public safety organizations.
- Encore Enterprise can be scaled from 12 ports up to 1000's of ports.
Integration
Encore is compatible with a wide range of PBX, ACD and predictive dialer systems such as:
Avaya, Nortel, Mitel, Aspect, Siemens, Cisco, NEC, Iwatsu and many more and supports both
VoiP and TDM standards.
Encore will manage multiple sites through LAN or WAN, supporting agents in many
locations.
Encore Enterprise Suite consists of basic call recording plus add-on modules:
- Screen Recording - integrates voice recording with activity on the agent's desktop
- CenterPlus - adds integrated monitoring, evaluating, reporting & coaching tools
- Portfolio - Integrates agent evaluations and other data to generate reports
Encore Recorder |
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To request a quote or
demo of Encore, call
1-866-580-5577 - Sales or
email sales@ptelinc.com
demo of Encore, call
1-866-580-5577 - Sales or
email sales@ptelinc.com