CallCenterStore, Inc.,
div. Professional Telecommunications
P.O. Box 471. Monterey, CA. 93942 USA
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Agent Turnover and Retention
$16.95
The Best of Call Center Management Review
To help you develop processes to retain your best agents, this book is
a collection of articles filled with ideas, information and tools that will
allow you to create an environment that inspires agents to stay and
grow with your organization – and help you get the best possible ROI
for your recruiting and training dollars.
