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The Best of Call Center Management Review
This topical book concentrates on the four key factors for building a positive,
morale-boosting, growth-oriented call center environment: motivation,
compensation, incentives and career paths. Originally published in the
pages of Call Center Management Review, the articles presented here
include ideas, recommendations and tried-and-true processes for career
progression programs, skills development, rewards programs,
non-monetary incentives and agent empowerment.
This topical book concentrates on the four key factors for building a positive,
morale-boosting, growth-oriented call center environment: motivation,
compensation, incentives and career paths. Originally published in the
pages of Call Center Management Review, the articles presented here
include ideas, recommendations and tried-and-true processes for career
progression programs, skills development, rewards programs,
non-monetary incentives and agent empowerment.