Call Center Store
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
1-866-580-5577
 |  |  |
The Scheduler takes the number of required agents output from either Day Planner or SIM
ACD and creates agent schedules based on shift definitions, agent profiles and priorities that
you specify.
Defining shifts is easy - you simply click on the color buttons at the top of the screen and then
click on single or multiple quarter hour periods in a row or table. Shifts can start and stop at
anytime within the workday.
A number of basic phone shifts are defined that have staggered break and lunch times so that
the scheduling algorithm will pick the optimum shift for each agent among those available,
and will put the break or lunch in the optimal time period based on the staffing requirements.
ACD and creates agent schedules based on shift definitions, agent profiles and priorities that
you specify.
Defining shifts is easy - you simply click on the color buttons at the top of the screen and then
click on single or multiple quarter hour periods in a row or table. Shifts can start and stop at
anytime within the workday.
A number of basic phone shifts are defined that have staggered break and lunch times so that
the scheduling algorithm will pick the optimum shift for each agent among those available,
and will put the break or lunch in the optimal time period based on the staffing requirements.
Define Shifts by time of day or work type
Once the shifts are defined, a list of available agents to work these shifts is defined. Each
agent is given a list of shifts they are available for in order of their preference, or in the order
you want them to be available. The next step is to create the schedule for the day by
assigning the agents. A set of rows at the top of each schedule lets you see a summary of
how optimized the agents are based on the call center requirements. You can then manually
make any changes based on the staffing requirements.
agent is given a list of shifts they are available for in order of their preference, or in the order
you want them to be available. The next step is to create the schedule for the day by
assigning the agents. A set of rows at the top of each schedule lets you see a summary of
how optimized the agents are based on the call center requirements. You can then manually
make any changes based on the staffing requirements.
Defining Shifts & Scheduling Agents
For more information or a demo, email sales@callcenterstore.com or
call 1-866.580.5577 ask for Linda Hogan
 |
 |
 |
 |