CallCenterStore, Inc.,
div. Professional Telecommunications
P.O. Box 471. Monterey, CA. 93942 USA
Phone: 831-647-7001 Fax: 831-657-9850
Email:
info@callcenterstore.com
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    Copyright ©  Callcenterstore.com 2006
 
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TOTAL RECALL
MULTI-CHANNEL DIGITAL VOICE LOGGER


Totally self-contained, affordable, easy to
install, operate, upgrade, and purchase.





Automatic Recording of ALL Calls - Total Recall will automatically capture and securely record
all phone or radio conversations which can be recalled whenever verification is required. Total
Recall can also be used as a training and evaluation tool for staff who regularly conduct
business with customers by telephone and two-way radio.

Large Capacity Database - if a dispute or emergency arises, you can recall relevant
recordings from the Total Recall database which holds over 1600 channel hours of
conversations. Recordings can be selected by Date, Time, Phone number or Channel
number for instant retrieval and replay.

Compact Desktop Unit - comprises 4 to 32 channels in a single desktop unit. Use multiple
units for higher capacity. No software installation or external hardware is required.

Multiple Recording Inputs - Total Recall will record from any audio source on a channel
selective basis, including telephone, radio, microphone, intercom and more. It’s also
possible to ‘live monitor’ calls on a channel selective basis.

Replay Options - selected recordings can be replayed via an internal speaker,an external
speaker or headphones. For replay on a PC, install the Remote Recall software supplied with
Total Recall. Remote Recall reads from an Archived CD and converts recordings for replay on
a PC. It also enables the transfer of recordings as .wav files or encrypted files via email. Text
file information can be transferred via the serial port for use in spreadsheet applications.
Calls can also be monitored, played, or searched and played  directly from the PC when it is
connected to Total Recall with the supplied serial cable.

Archive for Security - calls that need to be retained for longer periods can be automatically or
selectively archived to an internal CD-R and kept indefinitely. Individual calls, or groups of
calls, can be manually selected or tagged and copied to CD-R. Each inexpensive CD can hold
up to 180 hours of conversations.

Now you can be sure of exactly what was said with...





User Definable Options - recording can be set to off-hook or VOX, and a beep-tone is selective
by channel. Password security ensures complete management control of the voice logger.
Software updates are field upgradeable.



There are three
user selectable menus:

Logging - Current Logger activity and live monitoring of active channels.
Playback - Search the database for recordings, and playback.
Archive/Configuration - Select records to be saved and manually archived to CD or choose
automatic archiving. Configure system parameters such as passwords,system options, date
and time, etc.



Three simple navigation keys:

Menu - This key is used to toggle through the four user menus.
Select - This key is used to select an option or toggle through a list of options.
Up/Down Arrow - These 2 keys move the highlight bar up or down.



Five control keys:

ƒƒ Reverse back through a call, and back to previous calls.
¢ Stop
„ Play the current selected call. Pause and restart.
„„ Fast forward through a call, and skip to next call.
„„„ High speed forward through a call, and jump to next call.

Numeric Keypad and LEDs:



Keypad: 0 to 9 number
keys, including × and #
are used for entering
search information,
tagging calls, and
other data entry
functions.

LEDs: Red for alarm
condition. Green to
indicate all components
operational.





Remote Recall software
for replaying calls on your PC.


REMOTE RECALL WINDOW

Recordings that have been logged with Total Recall and archived to CD-R can be replayed on
any PC running Windows 95/98/NT. Remote Recall software is included. Use it to search,
play and email recordings from archive CD-Rs. Use the supplied cable to connect Total
Recall to a serial port on your PC and download the call database, search calls, and select
calls for playback directly from Total Recall.

 
REMOTE RECALL PLAYER

You do not need a computer or Remote Recall to install and operate your Total Recall digital
audio logger.


Total Recall recorders are available in 4, 8, 12, 16, 20, 24, 28 and 32 channel packages and
include Remote Recall PC software Serial cable—2 meters - RJ45 to DB9-F, Power Cord,
Manual, 12 Month Limited Warranty, and a complementary start-up pack with an extra copy of
the user manual, an 18' phone line input cable with T-adapter for each input jack, and five
recordable CDs.


When requested, TSA-3LM handset  connection adapters may be substituted for the phone
line cables.

Total Recall features include:
Designed to provide quality recordings of phone conversations
Records digitally (records direct to a hard drive in compressed file format)
Starts and stops recording by voice-activation (VOX) or Off-Hook activation
Serial connection for interface to a PC (to facilitate call accounting) and rapid playback of
conversations from the remote PC
High compression factor, resulting in a large capacity storage capability
Ability to live monitor calls
All channels can be configured and managed selectively
Compact, self contained, easy to install, maintain, upgrade, and operate
Over 1600 hours of on-line storage
Calls will replay instantly from an internal hard drive
Search the database by date, time, number (in/out) or channel
LCD screen with simple navigation keys
Caller ID (CID) capture of incoming call numbers (CID service required)
Built in compact disk recorder (CD-R)
Remote Recall software — replay calls from your Windows based computer
WAV compatible recordings with text file headers can be emailed from your PC
Archive all or selected calls to CD-R
Recording ‘Beep’ option is standard
Password security
Call Tagging

Total Recall can be configured to record from various signal sources:
An analog telephone line
An analog telephone extension line
A telephone handset, either analog or digital (via handset splitter)
A digital extension line, using digital to analog converters
A radio or other audio signal presented as a 2-wire analog interface


Operating System: OS/2 Warp 4 IBM.
Warranty: Twelve month, limited.
Size & Weight: 14½" x 14½" x 6½",
11½ lb net.
Total Recall comes with connecting cables that are suitable for most applications. For
unusual installations, these cables can be replaced with other cables or accessories.